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Saturday, 19 May 2012

Job summary

Location:
Kampar, Perak, Malaysia, Southeast Asia
Career Level:
Mid Career (2+ years of experience)
Education Level:
Diploma
Job type:
Full time/Permanent
Number of Position(s):
1

Customer Service Consultant


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Responsibilities
  • Managing, attending & logging all customer phone calls, emails / trouble ticket.
  • Monitor and escalate reported incidents from customers, to second level support.
  • Maintaining the service level with the customer.
  • Facilitate in acquiring updates and resolutions from second level support, and providing timely updates to customers.
  • Documenting & generating reports for helpdesk activities and reporting to superior.
  • Assisting in the registration of new users and customers
  • Assisting customer in all network related enquiries and customer service matters.

Requirements
  • Minimum qualifications: Certificate / Diploma in IT related fields or good working knowledge in IT / Networking.
  • Minimum 3 year experience in customer facing role is preferred.
  • Flexible individual who is able to adapt well.
  • Proficient in written and oral English, Bahasa Malaysia and Cantonese / Mandarin (preferred)
  • Skills required: Excellent Customer Service, Reporting, Self Initiative, Communication, IT & Networking knowledge.
  • Willing to travel moderately.
  • Willing to work between 12.00pm to 9.00pm on weekdays.
  • Salary commensurate with candidate's qualification and experience.